Quality Assurance Team
Quality Assurance Department
Ensuring excellence, accountability, and continuous improvement in all parliamentary processes.
Our Vision
To be the leading center of excellence in quality assurance, ensuring the Parliament of Zimbabwe consistently delivers exceptional services and upholds the highest standards of governance, accountability, and public trust, in accordance with ISO 9001:2015 principles.
Our Mission
To ensure the highest standards of quality and efficiency in all parliamentary processes through continuous monitoring, evaluation, and improvement, thereby fostering transparency, accountability, and public trust, and upholding the principles of ISO 9001:2015.
Our Core Values
Integrity
Objectivity
Excellence
Collaboration
Accountability
Respect
Innovation
Customer Focus
Our Mandate
The mandate of the Quality Assurance department is to ensure high standards of quality in service delivery by promoting a culture of excellence, accountability, compliance, customer focus and continuous improvement. Overall, the department is responsible for the coordination of all quality management systems activities in line with institutional policies, procedures, relevant legal requirements and ZWS ISO 9001:2015.
Broad Functions
Promote a culture of quality, excellence, and continuous improvement.
Establish, implement, and maintain quality policies and procedures.
Conduct quality audits and evaluations of processes, systems, and services.
Monitor and report on key performance indicators and quality metrics.
Ensure compliance with regulations and standards like ZWS ISO 9001:2015.
Provide training and capacity building to enhance staff skills.
Support strategic planning with data-driven insights.
Coordinate accreditation and certification efforts.
Identify, assess, and mitigate risks to ensure organizational resilience.
Departmental Structure
Chief Director Programmes, Strategy & Quality Assurance
